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Terms and Conditions

Acknowledgment and Acceptance of Terms & Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions" and “Privacy Statements”). Please read them carefully. DownUnder Products Pty Ltd reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. Your usage of this site and placement of an order indicate, you acknowledge that you have read and understood these Terms and Conditions.

Not a Healthcare Advice

The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Site does not recommend self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on the Site.

Links to or access from any third party websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.

You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements

Copyright

Copyright in the DownUnder Products Online website is property of DownUnder Products Pty Ltd. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of DownUnder Products Pty Ltd and third parties. This property may only be used for the purposes of browsing the DownUnder Products Online website and acquiring goods and services of DownUnder Products Pty Ltd.

 

Product Information

Prices of goods and services and delivery and other charges displayed on the DownUnder Products Online website are current at the time of display for online purcahses only.  Store prices may vary.

We take every reasonable care to ensure accuracy of all products listed. However, we do not accept liability for any errors in pricing and description. Pricing and stock availability is subject to change anytime without notice.

Placing and Accepting Orders

We currently accept Credit card, Pay Pal and cash pickup as the only methods of payment. All goods remain the property of DownUnder Products Pty Ltd until paid for in full.

Without limiting the operation of any other Terms and Conditions herein, DownUnder Products Online Ltd is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

The wholesaler discount prices are applied to 'bulked purchases' under the wholesale section of the site.  We reserve the right to cancel any orders that try to obtain this discount that have not ordered from us before. Please see "Cancellation By Us" below.  Please send us an email is you wish to specific quantities/Item types for your order and we will do our best to cater your orders.

Cancellation by Us

We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately at downunderoilAust@gmail.com or during business hours on 0421 941 956. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is the responsibility of the customer to inform DownUnder Products Online Pty Ltd if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns and Exchanges

You or the recipient of an order may return an item that has been purchased from DownUnder Products Online Pty Ltd because you have changed your mind or are unhappy with the product.

If you return goods via an Australia Post Office or a Courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.

All returned products must be:

  1. Unused, unopened and in original condition
  2. Undamaged
  3. Returned within 30 days of delivery

In the event of a return by you, we will exchange or refund via the original method of payment only. However, you will pay the delivery costs of the return to DownUnder Products Online Pty Ltd and re-delivery to you. We will not refund initial delivery fees.

Goods Damaged or Faulty on Delivery

You may return damaged or faulty goods within 14 days of receipt. In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to DownUnder Products Online Pty Ltd.

Please allow up to 14 days for refunds to be processed upon our receipt of goods.

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